Frequently Asked Questions

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Frequently Asked Questions

About Product

1. Can the lamp be dimmable?

If the lamp uses replaceable bulbs such as E27, E14 or G9, you can fit a dimmable bulb and it will work with your dimming system. If you do not have a dimming system installed, contact us and we will advise what is possible for that fixture.
For lamps with built-in LED chips the light source cannot be changed. These are generally offered in warm light, cool light or a dimmable version. If no dimmable option is shown on the product page, contact us before ordering and we will confirm whether we can supply one.

2. Are bulbs included?

Yes. Bulbs are included with every fixture we sell.

3. Can I have a longer cable?

Most lamps ship with a 150cm cable. If you need it longer, up to 800cm, add a note when you place your order and we will extend it at no additional cost.

About Orders

1. Who am I buying from?

Malane Lighting is the seller of record for every order placed on this site. We take payment, issue your invoice, and are responsible for your order. We are an online-only retailer and do not operate a showroom. Our business address is 1716 East 58th Place, Unit 5, Los Angeles, CA 90001, United States; our Dubai address is a correspondence office.

2. Do you ship to my country?

We currently ship to 34 countries across the GCC, Europe, North America and Asia-Pacific. You can select your destination in the cart. If your country is not listed, email care@malanelighting.ae and we will tell you whether we can arrange it.

3. What payment methods do you accept?

Visa, Mastercard, American Express and other major credit and debit cards, as well as PayPal, Apple Pay and Klarna.

4. Can I change or cancel my order?

You can cancel for a full refund at any time before your order ships. Once it has shipped it cannot be cancelled, but it can still be returned under our Return & Refund Policy. To change or cancel, contact us as soon as possible at care@malanelighting.ae.

About Logistics

1. When will my order ship, and when will it arrive?

Current handling and transit times are published in full on our Shipping Policy page, which is the single source of truth for delivery timing. If your order is running behind the published window, we will contact you by email.

2. What shipping methods do you offer?

Depending on destination and fixture size we ship via UPS, DHL, FedEx, EMS or 4PX. The carrier for your order is confirmed in your shipping notification.

3. Can I track my order?

Yes. Once your order ships you will receive a tracking number by email. You can track it with the carrier directly, or at 17track.net.

About Customs, VAT and Duties

1. Are taxes and duties included in the order total?

Prices shown are exclusive of VAT, import taxes and customs duties. Where your destination country charges duty or import VAT on the shipment, that charge is billed to you by the carrier or customs authority on arrival and is not collected by us at checkout.

2. Do you assist with import procedures?

We provide the commercial invoice and any documentation your carrier requests. For clearance rules specific to your country, contact your local customs office.

About Returns & Exchanges

1. Can I return an item if I change my mind?

Yes. You can request a return within 30 days of delivery, provided the item is unused, uninstalled and in its original packaging with all components. Custom or bespoke orders are excluded. Return shipping on a change-of-mind return is at your expense.

2. What if I receive a damaged item?

Email care@malanelighting.ae within 48 hours of delivery with clear photos or video of the damage and the packaging. For damage such as broken glass or a dented shade we will send a replacement part or fixture at no cost to you. We cover return shipping on damaged and defective items.

3. What if I receive the wrong item?

Contact us within 7 days of delivery with photos of the item and packaging. We will arrange the exchange or return and cover the shipping.

4. When will I receive my refund?

Once your return arrives and has been inspected, we process the refund to your original payment method within 14 business days, and email you when it has been issued. Your bank or PayPal may take a few further days to show the funds.

5. Is there a warranty?

Yes. Every fixture carries a two-year limited warranty against defects in materials and workmanship, set out in full in our Terms and Conditions.