Return & Refund Policy

At Malane Lighting, we aim to ensure that every purchase meets your expectations. If you are not completely satisfied, please review our return and refund policy below.

1. Order Cancellation
Orders can be canceled within 24 hours of purchase for a full refund.
If the order has already been processed or shipped, cancellation is no longer possible.

2. Returns
We accept returns within 30 days of delivery.
Items must be unused, undamaged, and returned in their original packaging.
Custom or made-to-order products, and large orders of the same product (three or more), cannot be returned unless they arrive damaged or defective.
Please contact us before returning any items. Unauthorized returns will not be accepted.

3. Return Shipping
Customers are responsible for return shipping costs unless the product is damaged or incorrect.
We recommend using a trackable shipping method and providing the tracking number to us once shipped.

4. Refunds
After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-7 business days.
Shipping charges are non-refundable.

5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery and include photos or videos.
We will arrange a replacement or full refund at no extra cost.

6. Exchanges
We do not offer direct exchanges. If you need a different product, please return your original order for a refund and place a new order.

7. Contact Us
For any questions or return requests, please contact us at:
Email: care@malanelighting.ae