Return & Refund Policy

Return & Refund Policy

At Malane Lighting we want you to be happy with every piece you bring into your home. If you are not, this page sets out exactly what you are entitled to and how long each step takes.

Cancelling An Order

You can cancel your order for a full refund at any time before it ships. Email us at care@malanelighting.ae with your order number. Once an order has shipped it can no longer be cancelled, but it can still be returned under the terms below.

Return Window

You may return any item within 30 days of the delivery date. Items must be unused, uninstalled, and in their original packaging with all components included.

How To Start A Return

1. Email care@malanelighting.ae with your order number and the reason for the return.
2. We respond within one business day with return instructions and the return address. Because orders ship internationally, the return address depends on your location — always request it before sending anything back.
3. Pack the item securely in its original packaging and ship it back using a tracked service.

Who Pays Return Shipping

• Damaged or defective items: we cover the full return shipping cost, and we will send a replacement part or fixture at no cost to you.
• Change of mind: return shipping is at your expense. We recommend a tracked service, as we can only refund items we receive.

Damaged On Arrival

Report damage within 48 hours of delivery, with clear photos or video of both the item and its packaging. If a package is visibly damaged at the point of delivery, refuse it from the courier where you can and contact us the same day.

Refunds

Once your return arrives and has been inspected, we process the refund to your original payment method within 14 business days and email you when it has been issued. Your bank or PayPal may take a few further days to show the funds in your account.

Non-Returnable Items

• Custom or bespoke lighting orders, including extended cables and non-standard finishes
• Items damaged by improper installation
• Items returned more than 30 days after delivery

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order for the replacement.

Contact

Malane Lighting
1716 East 58th Place, Unit 5
Los Angeles, CA 90001
United States
care@malanelighting.ae — replies within one business day
+1 424 243 3145

Correspondence office: 45 47th St, Nadd Al Hamar, Dubai, United Arab Emirates