Shipping Policy

Shipping Policy

This page is the single source of truth for how and when Malane Lighting delivers your order. All prices and figures on this website, including any amounts quoted below, are in US Dollars (USD $).

Free Worldwide Shipping

Shipping is free on every order, to every destination we serve. There are no membership fees and no minimum order value.

We currently deliver to 34 countries across the GCC, Europe, North America and Asia-Pacific. You can select your destination in the cart. Orders are shipped internationally, direct from source.

Handling & Delivery Times

Delivery within 5–7 business days.

• Handling: 1–2 business days (Monday to Friday)
• Transit: 4–5 business days (Monday to Friday)
• Total estimated delivery: 5–7 business days from the day you order

Business days exclude weekends and public holidays. Custom and made-to-order fixtures, including extended cables and non-standard finishes, require additional production time, which we confirm by email when you order.

If your order is going to fall outside this window for any reason, we will contact you by email before the window closes rather than leaving you to chase it.

Carriers

Depending on your destination and the size of the fixture, we ship via UPS, DHL, FedEx, EMS or 4PX. The carrier handling your order is named in your shipping confirmation.

Tracking

Every order ships with a tracking number, sent to you by email once the parcel leaves us. You can track it with the carrier directly, or at 17track.net. For a logistics update at any point, email care@malanelighting.ae.

Taxes & Duties

Prices are exclusive of VAT, import taxes and customs duties. Because orders ship internationally, your destination country may charge duty or import VAT on the shipment. Where it does, that charge is billed to you by the carrier or the customs authority on arrival. It is not collected by us at checkout and it is not included in the price you pay here.

Changing Your Delivery Address

Contact us within 24 hours of placing your order at care@malanelighting.ae if you need to change the delivery address. Once a parcel is in transit the address cannot be changed.

If an incorrect address is supplied at checkout and the parcel is returned to us, the cost of resending it is your responsibility.

Multiple Addresses

We cannot split one order across several delivery addresses. Please place separate orders for separate destinations.

Damaged In Transit

If a package arrives visibly damaged, refuse it from the courier where you can and contact us the same day. If it was delivered while you were out, email care@malanelighting.ae within 48 hours of delivery with clear photos or video of the item and its packaging. We cover replacement and return shipping on damaged and defective goods — see our Return & Refund Policy.

Returns

Return terms, the 30-day window and refund timing are set out in full in our Return & Refund Policy.

Contact

Malane Lighting
1716 East 58th Place, Unit 5
Los Angeles, CA 90001
United States
care@malanelighting.ae — replies within one business day
+1 424 243 3145

Correspondence office: 45 47th St, Nadd Al Hamar, Dubai, United Arab Emirates